Refund, Returns & Cancellation Policy

Some KCS merchandise may be made to order. Production and shipping times are estimates and may vary.

Because made-to-order items may enter production quickly, cancellations, changes, returns, and exchanges may be limited except where required by law or where the item is defective, damaged, or incorrect.

KCS Replay Pass purchases are final and non-refundable except where required by law, for verified duplicate charges, or when KCS cannot provide the purchased access after reasonable support efforts.

A Replay Pass is a personal digital-access license, not ownership of a video file. Failure to watch, change of mind, personal device limitations, poor internet service, account sharing, or failure to use access does not create an automatic refund right.

Complimentary performer, sponsor, partner, staff, media, or giveaway access has no cash value, may not be sold or transferred, and remains subject to the KCS Replay Pass Terms & Conditions.

Ticket and registration refund rules may vary by event, ticketing provider, registration type, venue, jurisdiction, and event-specific terms.

Unless KCS states otherwise for a specific event, ticket purchases and registrations may be subject to restrictions once purchased, processed, or after stated deadlines.

KCS may modify, postpone, reschedule, cancel, or adjust event elements for safety, venue, weather, travel, illness, production, operational, legal, or competitive-integrity reasons.

Refunds, credits, transfers, or access changes will be handled according to applicable law, the event terms, the ticketing provider terms, and any written KCS policy for that event.

Changes to matchups, dancers, judges, hosts, performers, card order, schedule, venue details, production elements, livestream availability, or rankings do not automatically create a right to a refund unless required by law or stated in event-specific terms.